A team that is capable for today and the future of work

OW AMR 20210520-CFC-129

Officeworks team members are central to the ongoing success of the business. As the world continues to evolve and adapt in response to new innovations and challenges, Officeworks needs to ensure its team has the tools, capabilities and resources needed to succeed in their professional lives now and into the future. Like many Australian businesses, the COVID-19 pandemic has disrupted ways of working, requiring Officeworks to adapt and respond to ongoing uncertainty, while providing numerous learning opportunities in the process.  

Each year, Officeworks conducts an annual engagement survey to measure overall team member engagement and gather feedback relating to topics including career development, growth and learning opportunities. One of the strongest areas of feedback came from instore managers who are seeking more development in the fundamental skills of being a leader. Officeworks has created and invested in developing the comprehensive Spark development program that will support all line managers across the business to build their confidence in core management and leadership skills.  

Officeworks has seen continued growth in its online channel and as a result, invested in supply chain technology solutions during the year as part of the Victorian Customer Fulfilment Centre relocation. Aside from improving fulfillment rates and speed to market, the key priority for Officeworks was to further enhance employee wellbeing, safety and job satisfaction through reducing repetitive tasks and manual handling. Existing employees had the opportunity to learn and expand their skillset with hands-on technical training, investing in them to have the right skills for the future and enabling them to continue to grow their careers with Officeworks. 

Over the last year, Support Office teams continued working remotely. Officeworks further invested in technology to support hybrid working, such as online collaboration tools, and strengthened team member skills in virtual tools through online training programs. 

Building on digital, analytics and supply chain capability will also continue to be critical as Officeworks grows its business and evolves every channel offer as well as continuing to ensure support office team members are equipped and supported to work in a flexible and hybrid way.  

Officeworks understands it is critical to continue upskilling its workforce and is supporting team members with meaningful roles and ongoing development so they can continue to deliver great service for their customers. 

Officeworks is heavily focused on building Talent Management maturity and creating a healthy talent pipeline to support the internal career progression for team members. Even with the challenges during the past year, more than 2,000 Officeworks team members were seconded to another role, promoted or had a transfer into another opportunity at Officeworks.  

Next year, Officeworks will increase investment in several key areas to enable more of its team to continue to grow their career, skills and knowledge. This will include more than 300 leaders across the business undertaking the Spark leadership development program and exploring pathway programs to support the career progression for even more team members, as well as investing in further building the product knowledge of the team, enabling them to deliver even better service to customers.