We maintain a relentless focus on safety and ensuring every team member is able to work in a physically and psychologically safe environment and goes home unharmed at the end of their working day. Our focus goes beyond just safe workplaces; our objective for our team is to be at peak performance and thriving, with a focus on having healthy and engaged teams across all businesses. 

While we are pleased with the continued improvement in safety performance and reduction in workplace injuries, we know there is more work to be done to continue to improve the safety of our team members.  

Good progress has been made with mental health support and initiatives across our businesses, including the involvement of mental health experts to advise us on best practice and to support our program. 

Another key focus was dealing with adverse customer interactions, including verbal abuse towards our team members. Detailed work has been done to understand the drivers of these interactions and to support our team and adjust workplace practices to reduce these incidents and mitigate their impact. 

With the evolving COVID-19 restrictions, all our businesses implemented measures to protect the health and safety of team members and customers. Our retail businesses adapted store operations so they could continue to trade and meet customer and team member needs in a COVID-safe manner. These measures included physical distancing, the use of perspex protective screens, increased cleaning including deep cleans where needed, limiting customer numbers in-store, providing additional handwashing stations with sanitiser, and suspension when required of in-store activities like access to fitting rooms, cafes and playgrounds. 

Across all our businesses and distribution centres, new processes were put in place including workforce planning to prevent overlap of team rosters and greater use of personal protective equipment such as gloves and masks. 

Team members were asked to work from home if possible and many have continued to do so. Our businesses have provided team members with the appropriate equipment including technology to ensure they can continue to work effectively while out of their usual working environments. 

Over the coming year, our focus will continue to be on protecting the physical and psychological safety and health of our team members. This focus will take the form of more nuanced analysis and increased granularity of reporting of actual incidents to inform targeted safety interventions. In addition, there will be a greater emphasis on safety lead indicators to anticipate and therefore prevent workplace injuries.